Thank you for your interest in Aster + Quail Studio, Ltd. All of our products are handmade in our studio in New York City. Our paper florals are hand dyed or hand painted, unless otherwise mentioned.
Custom and Personalized Orders
We love doing customized orders! Some of our pendant lights and centerpieces can be made in customized sizes, and some can have their color or paper material customized. If you are interested in something special, please send us a message with as much info as possible about what you have in mind, and we will get back to you with feasibility and pricing as soon as we can.
REFUNDS & EXCHANGES
If your item is damaged please contact us immediately and we will arrange for you to receive either a replacement or a full refund, including all shipping costs. Damaged items must be received back within 60 days for a full refund.
Due to the customized nature of our designs, unfortunately we can not accept returns. Please make sure to discuss all details with us before placing an order.
Cleaning Our Lights
To clean the Manhasset collection lights, use a dry cloth and wipe down from top to bottom. Don't worry about pressing down on the petals, they will bounce back into place when you are finished.
To clean the Dakota collection lights, use a can of compressed air to gently blow the dust off. You can buy a can of compressed air at any office supply store or online.
For the Beaumont collection, you probably won't find that your light is collecting much dust, but if you do need to clean it simply use a can of compressed air to gently blow the dust off. You can buy a can of compressed air at any office supply store or online.